Well it’s almost D-day and yesterday I received a phone call from DWP regarding my complaint letter. Once again they never received it (so they claim!), but my MP’s office has forwarded a copy to them after I expressed concern at having had no reply. Basically the postal service was to blame was the gist of the conversation. Apparently the DWP postal centre is in Nottingham although the claims are dealt with in Derby?????????????? Really don’t see how that’s an effective system. When I replied that although I know the post office do lose things I really don’t see how one person can be so unlucky as to have the number of things go missing that we have had -it adds up to about 6 items in all! – he agreed that it wasn’t good enough. He stated that the service is paid for by the taxpayer and it isn’t doing right by its claimants. He reiterated several times that it wasn’t good enough but at no time did he say what was going to be done about it. So although the apology is appreciated it doesn’t seem as if the problems are going to be addressed any time soon.
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