I’ve decided not to bore everyone with the details of previous altercations with the DWP, but believe me there have been many and probably just as many with the housing benefit section at the council. I’ll just concentrate on whats happening now.
In November my partner was called in for an assessment medical and subsequently received a letter saying nil points, as so many people on incapacity benefit have. He sought advice from a welfare rights centre, which is incidentally very underfunded by the council, and was advised to appeal against the decision, which he did. We then received a letter saying that they’d look into it again before sending it to appeal. We fully expected a drop in money and we were advised the appeals were taking up to 8 months to process. The amount of his claim didn’t change until Tuesday of this week when he went to get it only to find out there was nothing in. We’d had no letter, nothing, so we’re supposed to live on fresh air then?
Cue another trip to welfare rights centre, where they are so overworked with all the welfare changes that they are beginning to make mistakes which doesn’t instill confidence in the service does it? Not their fault I know but it all adds to the stress. They did manage to contact DWP but they seem equally under stress and though the fella on the phone was apologetic, he didn’t seem to know what we should be getting either and said he’d have to phone us at home the next day after he’d sought advice.
This is where the headache becomes mine and I have to begin searching the internet for help. OMG what a performance. More next time.